Privacy Policy

Introduction

Truly Ceylon (operated by Red Agri Private Limited) respects your privacy and is committed to protecting the personal and business data you share with us. This policy outlines how we collect, use, and safeguard information across our export platform.

The data controller is Red Agri Private Limited, 418/6A, Kulathunga Mawatha, Makumbura, Pannipitiya, Sri Lanka. Contact: export@trulyceylon.com.

Information We Collect

Analytics

This website uses Google Analytics 4 (Google LLC) and Microsoft Clarity (Microsoft Corporation) to understand how visitors use it: which pages are viewed, how far a page is scrolled, which buttons and links are clicked, and the device, browser and country of a visit. Both services use cookies and similar technologies. Microsoft Clarity also records clicks, scrolling and mouse movement as heatmaps and session replays; text typed into form fields is masked. Microsoft may also use this data for advertising, as described in the Microsoft Privacy Statement.

We do not send your name, email address or the content of your forms to either service, and advertising features of Google Analytics are switched off. More information: Google's privacy policy, the Google Analytics opt-out add-on and the Microsoft Privacy Statement.

The cookies these services set:

• _ga and a second cookie whose name starts with _ga_ (Google Analytics): up to 2 years.
• _clck (Microsoft Clarity): 1 year.
• _clsk (Microsoft Clarity): 1 day.
• CLID and MUID (Microsoft): 1 year.

How We Use Your Data

We process information primarily to facilitate international trade, including:

• Issuing formal export quotes and commercial invoices.
• Processing sample kit logistics and air freight bookings.
• Preparing the export and customs paperwork that an order needs.
• Sending product updates and harvest calendars (only via explicit subscription).

Data Sharing & Third Parties

Truly Ceylon does not sell your data. We only share necessary information with:

• Shipping Lines & Couriers: To facilitate physical delivery of goods.
• Banking Institutions: To process L/C or T/T payments.
• Government Authorities: For customs clearance and export paperwork.
• Analytics Services (Google and Microsoft): The usage data described under "Analytics" above. It does not include your name, email address or the content of your forms.
• Hosting and Storage (Google Cloud): Newsletter sign-ups made on this website, and the enquiries and applications sent through its earlier forms, are stored in a Google Cloud (Firestore) database located in Singapore (asia-southeast1). The website itself sends no email. Enquiries now arrive by email at export@trulyceylon.com and are not stored on this website.

The public pages of this website do not send visitor data to AI services such as Google Gemini.

Your Rights Over Your Data

You can ask us for a copy of the personal data we hold about you, ask us to correct anything that is inaccurate, or ask us to delete your contact records from our database. Write to us at export@trulyceylon.com; the address is also on the Contact page.